If you ignore what customers are thinking or feeling, it can mean trouble for your business. Failing to value your customers will cause word to spread. The advice below will help you keep your reputation clean.
The best way to deal with any online negative content is to prove a good defense. This will show that you are civil and professional. Be sure to keep posting new positive content to keep it fresh, so that any negative feedback slips in the search engine listings.
Be sure that your website contains positive search terms. This is generally your company’s name. Google likes authoritative sites. Your site will get moved up when they see you’re an authority.
To improve the reputation of your business, always follow up on any issues with your customers. This is especially true if you have a larger business. Customers have to feel like you care. Use an automated system that can interact with them. You can also ask them to provide feedback on purchases they have made.
Stay current on what is going on in your industry. This helps you in providing your customers with the latest information. Take a few minutes each day to run an online search to get the newest facts about the industry you’re in.
Look at your presence on the Internet. You never know when you will have a disgruntled customer or someone that is not fond of you or your company. Staying on top of search engine results helps you keep negative commentary in check. Do this a few times monthly.
If you own a business, always respect employees. Sometimes, this isn’t seen as something that is necessary, but if you don’t respect your employees, then you could be dealing with serious consequences. If it gets around that you are not a great employer, many people will refuse to do any business with you.
Go on the offense to protect your reputation online. If you work on boosting positive feedback, it will make the negative stuff fade away. Post new positive content continually to help overcome any negative feedback.
If you list a sale as private, keep it that way. This is very important, especially if you get a complaint and then offer a discount to help remedy the situation. One thing to avoid is posting the things you’re doing to remedy a customer complaint and then receive more complaints because people want free things.
Where are your customers? Visit these locales as often as possible. This will allow you to familiarize yourself with them and provide better service. People will feel more relaxed speaking with you in this type of environment.
If you find false information on another site about your company, you may request that the information is removed. If you have proof that it’s not true, you can work it out.
Do what it takes to satisfy unhappy customers and this will keep your reputation solid. Your concern for your customers has a huge impact on your business. If you’re doing this on the Internet, it’s even better. Potential customers can see your efforts and will want to work with you.
As your business starts to take off, more customers will start to interact with you. This means there will be occasional complaints, and you should always be sure to address all of them. Stay professional and help to rectify the situation.
If your company ever makes a mistake that comes at your customer’s expense, don’t bury it. Customers are smart and won’t fall for that. Apologize and offer compensation. People appreciate that type of honesty.
Always send a follow up email after your customer has received their purchase. A lot of times, customers wait before putting a new product to use, or he does not notice issues immediately. If you check in with customers, you will have an opportunity to respond to any concerns they may have.
Monitor social networks. Most people expect that if they put up a question on your page or site, you will respond to them. Reply quickly, at least within a couple hours. Because many other businesses are not quite that vigilant, your response time will help you to stand out.
Keeping a strong reputation is really important for operating a business. It will take a long time to recover from a reputation hit. Be proactive and handle negative content quickly so that it doesn’t get out of control. Your prompt attention will be noticed and rewarded.